Frequently Asked Questions
Get all the answers you need about our premium water filtration systems.
How often do I need to replace my reverse osmosis filters?
For optimal performance, pre-filters (stages 1-3) should be replaced every 6-12 months, while the RO membrane and post-carbon filter typically last 2-4 years depending on your water quality and usage.
Do you offer free shipping on your filtration systems?
Yes, we offer free standard shipping on all complete reverse osmosis systems and orders over $99 within the contiguous United States.
Can I install the APEC water system myself?
Absolutely. Our systems are designed for DIY installation and come with a comprehensive manual, color-coded tubing, and access to online installation videos. No professional plumbing experience is required.
What is your return policy for unused products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the unused system in its original packaging for a full refund, minus shipping costs.
Do your systems remove fluoride and lead?
Yes, our high-rejection reverse osmosis membranes are certified to remove up to 99% of contaminants, including fluoride, lead, chlorine, arsenic, and heavy metals.
What kind of warranty comes with my purchase?
All APEC Water systems come with a standard 1-year limited warranty, which can be extended to 2 years upon registering your product on our website within 30 days of purchase.